Highmark Blue Cross and Blue Shield

The WORST CUSTOMER SERVICE. Not one of these operators even know how to transfer a call.

I get sent to at least 5 people before I get hung up on. Hold times are absolutely ridiculous!

If your employer offers this as health insurance, find another employer before you get sick. They deny everything and say it's not medically necessary.

I would think a lemon size tumor kind of needs to get removed. It's like I don't even have health insurance.

I've been paying cash just to get treatment since I don't really have insurance it appears. They deny everything.

it b says than you for calling high mark and that is it.. same as my customer service number on back of my card.

I needed to verify my in network pharmacies and also make premium payments. I was also assisted with password reset

That way I call back and the women that answer me at 11:33 or 11:34 said that she dont know that info

She cant give the a phone what a terrible services

ALWAYS PAID BILL WITH EASE BY STOPPING IN THE SOUTH HILLS OFFICE. NOW EVEN THOUGH OPEN AND ADVERTISING YOU CAN MAKE PAYMENTS IN PERSON, EVERY ATTEMPT TO DO SO ENDS UP THAT THE SYSTEM IS DOWN. AFTER 7 ATTEMPTS IN THREE MONTH PERIOD, I FEEL SYSTEM IS NOT DOWN IT IS BROKEN AND THEY DON'T CARE.

Highmark refuses to share even basic information while abrogating your rights. There is no ombudsman and bad employees are in complete control of your case as you have no way to get information on how to reach anyone else.

They have antiquated policies that don't recognize electronic record keeping. Their processes are non transparent and they are not held to any accountability.

Need medicine. The robo operator will only schedule a call back six hours and fifteen minutes later.

I did speak to some one yesterday who continued to change his story. New insurance, very poor service.

Went to there web sight called numerous psychologists they all say that they are not with insurances they pay out of pocket. So why are they on there sight.

Haven’t said anything but I need a psychologist for my son and told them what and the way my son was feeling.

The customer service rep. Threw HighMark BCBS said that’s all she can help me with is what’s on the we sight. I asked to speak to Supervisor and was on hold for 10 min. So I hung up.

I told her this was a life or death situation but she had no compation at all. “P” was the rep.

So not sure why they try to put it on me. I need help.

2 weeks ago i went to fill my script at rite aid was informed by their pharmacy that they could no longer fill the script i would need to go to cvs ,since cvs locations were inconvenient for me i was told i could use mail order after 3 times of having my

Doctor fax my script i was told that i would be informed that it was received after never getting informed i tryed to fill meds at a pharmacy (cvs) and was told they couldnt fill it due to it being mailed ,called pharmacy number was told it was mailed and couldnt be canceled got tracking number and it was never sent trying to resolve issue since im out of meds and am getting run around this really is a joke the meds were not sent as of today ,wont let me cancel to refill at pharmacy so i go without meds and end up at er by the way the meds are symbicort and albuterol your pharmacy service is far from the best

I paid my December bill of over $1,000 and they were not paying my claims for December when I called them March 08th they said my policy was cancelled December 1st. They claim I owed them .48 cents - they never informed me they cancelled my policy - they had not intention of returning the 1,040.22 I sent them for the December bill - when asked why they did not return the money if they cancelled the policy - I received a lame answer of we can cut a check now.

Wait 4 months after you cancelled and never informed me. Refusing to pay any December Claims - have my money and cancelled my policy.

I guess since I did not renew insurance with them they decided they can try to take of advantage of me. WRONG PERSON TO MESS WITH!!!!

Hope you don't ever need to contact their office unless it's before 430 pm worst customer service ever they need at their convenience if they happen to call you back which is very drought full how much trouble would it be to have customer service 24 hours a day to help with questions hope this place goes bankrupt and burns downtown bad this lace doesn't care about individual just to collect your money and denie all possible clamps that it can hopefully you never get sick and have to use this they are pitiful and never answer the phone unless at a whim somebody does an a dare or accident

I could not believe the crap of customer service and laziness of these employees to Simply put in one form in the computer I have gone 12 days without medication there should be a law against that and my husband is still paying for it with his company for this health insurance it's garbage no matter what plan you choose the deductible so high good luck reaching it so you're absolutely paying for nothing there are more choices out there to offer employees that should not be limited to just three choices of the same company!!

I have spend hours on the phone trying to get assistance for my mothers bills. No calls back.

No calls to nursing home. I have never had such a difficult time with an insurance company. Would no recommend. Agents are nice but you never get the same one.

My records of calls and there’s differ. Just one difficulty after another. Not sure what you need 100 words for. Just not happy and plan to change insurance.

Would never recommend. Thank you for all. Thank you for the opportunity to vent.

Thank you all again. Thank you for your understanding, can you offer any assistance?